FAQ

Are you new to our shop? Here are some Frequently Asked Questions and General Information 

Don't see the answer to your question?  Email us at sewlux@gmail.com

Do you sell by the yard or half yard?

We price and sell by the HALF YARD, unless noted in the description. We will cut your fabric continuously. So if you would like one yard, order a quantity of "2". 

What forms of payment do you accept?

We accept all major credit and debit cards through PayPal.  PayPal is safe and secure and a PayPal account is not needed to process your payment.

Where do I enter my coupon code?

Once you add items to your cart and click checkout, you will be asked to enter your payment information through PayPal.  You will still be able to review your cart and enter the coupon code before submitting and finalizing your order.

When will my order ship?

We pack orders in the evenings and on weekends.  We try to ship as quickly as possible and 99% of orders will be shipped within 24-48 hours. You will receive a shipping notice and tracking number when your order ships.

I live in the Raleigh area, can I visit your shop?

We are presently a home-based shop, so we aren't open to the public at this time. If that changes, we'll definitely let everyone know. We are occasionally able to deliver or meet you depending on your location - please send us an email.

I need to make a change to my order. How should I contact you?

Please email us! If your order has not yet shipped, we will try and accommodate your request.

I need some help building a bundle. Any suggestions?

We're happy to help you select a group of prints for a special project/QAL/etc. Please send us an email with your color scheme and we'll make some suggestions.

Do you send samples/swatches?

Yes, we do! Please visit the Swatches page to order a swatch.

Do you offer bulk/quantity discounts?

At this time, we do not offer a bulk/quantity discount on our fabrics. We work hard to provide you with top quality fabric at affordable prices everyday. Please keep in mind that our regular prices are 15-20% lower than the suggested retail ($10.99/yd for most prints).

Refund, Returns and Cancellation Policies:

We ask that you carefully select the products you wish to purchase. If you feel that you have received the wrong item or an item grossly different than advertised on our website, please contact us so that we can appropriately handle the situation.

About our Automatic Download Patterns:

A link to download the pattern will emailed to you following purchase.  Click the link to download or open the pdf file.  In some browsers, like Chrome, you will be prompted to save the file upon clicking the link.  In others, like IE, the pdf may open immediately.  If this is the case, use the File menu to choose "Save as" to save the file to your desired location. 

Your purchase allows for 3 downloads from the link. If you encounter a problem or issue downloading, please just email us!

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